Clients' List
1. Reckitt Benckiser Pakistan
2. 3M Pakistan
3. Indus Hospital
4. HSA Engineering
5. Inbox Business Technologies
6. Patients' Welfare Association
7. Diagnostic Systems
8. Ghazan International, Lahore
9. Adamjee Polymers
10. Pak-Chemical Industries
11. Glaxo Smith Kline
12. Syed Engineering Associates
13. Ali Brothers Engineering Services

UNIVERSAL ENGINEERING SERVICES
ENGINEERS & PLANNERS

TELECOMMUNCATION SOLUTIONS

UES Telecommunication Division team has worked in various prestigious organizations such as NADRA, NCCPL, Karachi Electric Supply Corporation (KESC), Dalda Foods, Bank Islami, National Fullerton Asset Management Limited (NAFA), etc. We take pride in providing turnkey Voice Communication Solutions from initial feasibility studies, assessment and conceptual design through final design, project monitoring and project close-out. We develop phase wise execution plans for smooth implementation; we bring the vast benefits of Open Source Computing into an enterprise environment where cost-effective performance is absolutely at its most critical.
 

We offer open source software modules for VoIP and IP PBX system which have the possibility of broad range of services for business type customers. The module allows for unlimited number of PBX users (companies).

The services that can be offered based on the PBX platform include business accounts with multiple extensions, outbound and inbound calling, free calling among extensions, sending SMS (outbound), sending and receiving SMS among extensions (free or charged), multiplied virtual phone numbers (dids) per account, personalized voicemail and auto attendants per virtual number.

The major characteristics incorporate:

  • Based on the premier open source IP PABX – Asterisk.
  • Unmatched ROI due to the open-source nature of software.
  • Fully standard compliant – no vendor lock-in as is common with other VOIP solution providers
  • Rock solid stability
  • Direct support from our dedicated engineers.
  • Turn-key. We handle the entire implementation and take responsibility for every single choice we make.
  • Infinite scalability. Extensions and PSTN lines can be added at any time without replacing any other equipment. Only additional hardware will be required for additional extensions/lines.

Some attractive features of the solution:

  • Call detail records
  • Call recording
  • CLI on extensions
  • Unlimited password protected Conference Rooms
  • Dial by name
  • Roaming Extensions
  • Interactive Directory Listing
  • Interactive Voice Response (IVR)
  • Call Queuing
  • Call Transfer on Busy/No Answer

Further possibilities include:

Receptionist - Different scenarios per each inbound number, advanced scenarios structure, support for building sequences of scenarios.
  
Mapping user’s inputs to scenarios, extensions, hunt groups, external phone numbers; unlimited number of inputs per scenario; associating voice messages (greetings) with scenarios.
  
Voicemail with welcome messages dependent on caller’s phone number and inbound number; Voicemail hearing directly from PBX Portal (streaming)
  
Answering rules - Various behavior on incoming call depending on the call’s source, caller ID and other parameters
  
Web module for uploading voice files recorded in wav or mp3 format and further voice files management
  
Music on call waiting, music or announcement played instead ring tone while connecting the call, depending on the caller ID; music on hold.

Contacts - Advanced address book accessible from the Web; custom fields, search, direct dialing, direct conference, direct SMS to contact’s phone numbers.
  
Soft phone – Dialer inside the computer as software with, integration with contacts
  
Instant messenger - Available from the PBX Portal, chat rooms, presence, file transfer

Voicemail notifications - Depending on caller ID, through SMS or through email, voicemail message to email as mp3 file 
 
Reports, statistics, invoices, payments, calls history, missed calls, speed dial.

Benefits:

  •  Zero Licensing Costs
  • No Vendor Lock In
  • Standards Compliant – No compatibility & Interoperability issues
  • Community developed and supported – Multiple sources to find  resolution
  • Infinitely Customizable
  • Stress tested by community

 

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